Steve Springer is an experienced professional in product ownership and online customer experience, currently serving as a Product Owner at Smarsh, where management of a multiple award-winning help site is a key responsibility. Additionally, Steve holds the position of President at NW2142 Strata Corporation, ensuring the effective operation of council and prioritizing the interests of owners. Previous roles at Sage spanned over a decade, including Senior Manager in Online Experience, where Steve excelled as a self-service strategist and process designer. With foundational experience as a Technical Writer, Customer Support Analyst, and Help Desk Administrator, Steve has developed a robust skill set in technology implementation, knowledge management, and customer support across various industries. Educational credentials include an Associate's degree in Technical Writing and a Certificate in Technical Support Professional from BCIT.
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