Smart Communications is the wireless services provider.

Telecommunications

Smart Communications

Smart Communications' headquarters in Makati, Philippines

Manuel Pangilinan

Kristine Go

Harry Webber

Annette Santiago

Noel Lorenzana

Louie Patrick Cruz

Ray Espinosa

James Go

Bernido Liu

Helen Dee

Artemio Panganiban

Marife Zamora

Kazuyuki Kozu

Bernadine T. Siy

Naoki Wakai

Manuel L. Argel, Jr.

The Leadership Team at Smart Communications is responsible for setting the strategic direction and operational efficiency of the company. They oversee various functions such as wireless consumer services, logistics, and customer experience, ensuring that the organization adapts to market trends and meets customer needs. By collaborating across departments, they drive innovation, enhance service delivery, and foster a strong corporate brand.

Leadership Team

The Operations and Engineering team at Smart Communications is responsible for ensuring the smooth and efficient functioning of wireless services. This team oversees quality assurance, logistics, and network configuration, while also managing the development and operation of critical infrastructure. With expertise in radio access, data center management, and digital media innovations, they enhance service delivery and support the company’s growth in the telecommunications sector.

Operations and Engineering

The Marketing and Customer Experience team at Smart Communications is responsible for developing and executing marketing strategies that enhance brand visibility and drive customer engagement. This team focuses on product development, market research, and improving customer interactions to ensure a seamless and satisfying experience across all channels. Additionally, they oversee sales training and retail channel development to maximize performance in the competitive wireless services market.

Marketing and Customer Experience

The Data and Technology team at Smart Communications leverages data analytics and advanced technologies to optimize wireless services and enhance customer experiences. They manage IT infrastructure, oversee procurement processes, and implement intelligent automation initiatives, while also driving data-driven marketing campaigns and predictive analytics to inform strategic decision-making. This multidisciplinary team ensures the organization remains competitive through effective management of big data and innovative technological solutions.

Data and Technology

The Product Management and Development team at Smart Communications is responsible for overseeing the lifecycle of both postpaid and prepaid products, ensuring they meet customer needs and drive value. This team focuses on developing innovative solutions, enhancing the product portfolio, and managing content partnerships to stay competitive in the wireless services market. Through collaboration and strategic planning, they aim to deliver exceptional customer experiences and foster growth in the company's service offerings.

Smart Communications

Org chart

Board & advisors

Teams

Leadership Team

Operations and Engineering

Marketing and Customer Experience

Data and Technology

Product Management and Development

Offices

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