Smart Communications.
Katy W. is a seasoned professional with extensive experience in customer success and client engagement roles across various organizations. Currently serving as a Senior Customer Success Manager at Smart Communications since December 2021, Katy previously held similar positions at Crownpeak and managed client relationships at KellyMitchell Group, Inc. and Pinnacle Group, Inc., where responsibilities included delivering innovative talent solutions and enhancing customer experience. Katy's earlier career includes roles in sales and account management at PrimePay and Apex Systems, focused on client engagement and business development in the Information Technology sector. Katy holds a degree in Communication with a concentration in Public Relations from North Carolina State University.
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