Laurie Tapp is a skilled professional with extensive experience in business analysis and implementation leadership. At UnitedHealth Group, Laurie served as a Capability Manager, designing automated processes and leading a phone system migration to enhance efficiency. Previous roles included Business Analysis Consultant, where Laurie managed a migration to Dynamics 365, and Senior Business Analyst, focusing on custom CRM migrations. At UnitedHealthcare, Laurie excelled as a Business Analyst, overseeing requirements documentation and user acceptance testing for new product releases. Laurie's career also includes supervisory roles, where accountability for operational processes and team management was paramount. Currently, Laurie is an Implementation Lead at Smart Data, further contributing to system implementations and process optimization.
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