SDT is a global business process outsourcing organization preferred for operational support among the leading service providers because of our firsthand experience in the processes, challenges and changing dynamics that affect the industry. We offer high-quality outsourcing services to private sector partner companies globally. Also we offer an effective staff augmentation approach whereby our team provides live call customer service and back-office support and is managed like a remote office of the international client. We offer a higher level of service and delivery than typical low-cost outsourcing. We provide professional and rigorous management to each team and work closely with our client’s onshore managers to deliver on all defined activities and service level agreements. Our approach has proven to be effective with our teams delivering at equal or above the production of onshore counterparts after completing mutually agreed upon training. 

SDT follows best in class governance, compliance, and data protection for each of our clients. We offer exceptional services at highly competitive rates for our clients while creating exceptional job opportunities in Zambia. We are an employer of choice in Zambia, with 98% staff retention. Our approach to outsourcing partnership with our client's works and needs.

Why Zambia;

In addition to our team’s extensive experience in Zambia, the following positive attributes make it an excellent location for our consulting and outsourcing services:
• Zambia is a member of the British Commonwealth and English is the official language spoken in education and business, offering exceptional written and spoken communication skillsets with effectively no English language barrier.
• Politically stable, extremely safe, and a positive business environment, e.g., 8th out of 54 in Africa in the World Bank ‘Doing Business Indicators’ for 2019.
• Stable and solid connectivity, e.g. our HQ has double fiber cable lines installed at HQ offices.

Smart Deal Tech Ltd

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