John Thomas is a Senior Cloud Solution Architect at Microsoft, leveraging over nine years of experience in the IT and Unified Communications domain. They have previously worked as a Lync engineer for four years, focusing on deployment, support, and customer satisfaction. Currently, John delivers mission-critical support for top-tier Microsoft customers, managing complex situations and enhancing customer relationships. They also serve as the Skype for Business Solutions Lead at SmartIMS Inc., contributing expertise in Microsoft Teams, Office 365, and associated technologies. John earned a PGDBA in Business Administration and Management and a Bachelor of Engineering in Computer Science.
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