Jay Biros is the founder of Smart Instinct, where they lead a team specializing in cloud-based support software and user experience. With a Bachelor of Science in Game Design from Full Sail University, earned in 2012, Jay has honed skills in project management, customer service consulting, and game development over the years. They have worked in various roles, including technical support, account management, and game journalism, while actively participating in game design projects and community moderation. Currently, Jay continues to develop games independently and consult on best practices for customer support in the gaming industry.
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