SMT
Robert Forrest is a seasoned professional with extensive experience in customer support, technical writing, and software testing, currently serving as Customer Support Manager at SMT since March 2011. Key responsibilities include leading a team to ensure high-quality technical support, managing customer expectations, and developing KPIs to monitor customer satisfaction. Previous roles at SMT include Customer Support and Business Development Department Manager and CAE Products Support & Marketing Manager, demonstrating a consistent ability to integrate customer feedback into software development priorities. Robert's earlier experience at Cavendish Instruments involved managing software test strategies and producing comprehensive user documentation. Robert holds a PhD and an MChem (Hons) in Chemistry from The University of Sheffield.
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SMT
SMT aspires to be a global market leader in mechanical transmission innovation by delivering exceptional CAE software and technical services, fostering alliances worldwide and inspiring engineers to reach new levels of quality. SMT is headquartered in Nottingham in the UK where the Software Development, Engineering, Technical, Business and Financial teams are based. A dedicated test facility is also based in the UK which houses our transmission test rigs and test vehicles and is where we are able to perform long-term testing and benchmarking of gearboxes and components. Satellite offices in Portugal, New York, China, Japan S. Korea connect SMT with experts worldwide.