Lucy Williams

Lucy Williams is an accomplished professional with extensive experience in customer experience and management. Currently serving as Chief Customer Officer at Smartpay New Zealand since November 2020, Lucy is responsible for the Customer Experience Strategy across Australia and New Zealand. Previously held roles include General Manager New Zealand at Smartpay, Head of Customer at EROAD, and various leadership positions at Smartpay Payments and 9Spokes, where responsibilities encompassed customer sales, success, and partner relationships. Lucy's earlier career at Rackspace Technology included roles such as Partner Director and Head of Channel Sales, focusing on enhancing partnerships and channel programs. Lucy holds a Master's Degree in International Business from Ecole Supérieure de Commerce de Chambéry and a Bachelor's Degree from Cardiff University, along with recent executive professional development in Strategic Leadership from The University of Auckland.