Baptiste Craye is a seasoned product manager and owner, currently contributing to Smart Tribune since March 2022, where the focus is on developing digital self-care solutions that enhance customer satisfaction while reducing support costs. Previously, Baptiste held the role of product owner at Homair, managing e-commerce roadmaps and user experience through web analytics and A/B testing. Prior experience includes directing projects at Ecedi, where oversight encompassed digital strategy, team coordination, and business development for over twenty clients, especially in the NGO sector. Baptiste's career also includes senior project management roles in web and e-commerce at various firms, including Agence Web Lemon Interactive and 3Suisses, illustrating proficiency in digital project management and e-commerce strategy. Educational qualifications include a Master’s degree in Project Management from IAE Lille and further studies in E-Commerce and Marketing.
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