Casey Penrose is an experienced customer success professional currently serving as the US Customer Success Team Lead and Strategic Customer Success Manager at Smartcat since May 2024. Prior roles include Customer Success Manager at Weights & Biases from September 2022 to May 2024, and Enterprise Customer Success Manager at Tapcart from July 2021 to September 2022. Casey also served as a Customer Success Manager at Appen, following an earlier position in account development at Figure Eight prior to its acquisition by Appen. Additional experience includes working as an Executive Assistant at Robert Half from October 2018 to December 2019. Educational background includes studies at San José State University, Rutgers University, Bellarmine Preparatory School, and Annie Wright Schools.
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