John Bailey

John Bailey is a seasoned customer experience leader with a strong background in project management and managed services. Currently serving as the Head of Customer Experience at Smartcat, John has previously held key roles, including Director of Global Managed Services at Dell and Head of CSS Cloud Growth Support at Atlassian, where they achieved significant operational improvements and revenue growth. With expertise in change management and process optimization, John has successfully led initiatives that resulted in substantial cost savings and enhanced customer satisfaction. Educated in Business Administration and Network and System Administration, John continues to foster team development and drive organizational efficiency.