The SmartConnect! Equation - Count on Us Anytime, All the Time 

With the shift towards a global economy, enterprise systems that allow businesses to access and manipulate information are undergoing phenomenal changes. Deploying the right solutions with the right team becomes an increasingly challenging task. But if you would rather focus on your core business competency, and partner with experts for your IT needs, then you need not look beyond SmartConnect.

We are a technology consulting & professional services company focused on optimizing client value and generating improved customer experience in the Customer Experience Management (CxM) space.  As a thought leader in customer interaction channels our best practices, couple repeatable, risk-mitigated contact center implementations with innovation which inspires an industry.

Our methodology, “consult | architect | deliver” stands as our business solutions process by which we and our clients accomplish the end results. Deliver is a destination and a promise. The destination is determined by client corporate goals and inspired by our consulting prowess.

Vendor Specialisation --- Genesys / Nuance / IBM suite of voice/speech/mobility technologies.
 
Verticals - Telecom, Healthcare, IT/ITeS, Retail, BFSI, BPO, MERU 

Happy to Help !!!

Srikanth SESH

Enterprise Software

Retail

SmartConnect Technologies

SmartConnect Technologies' headquarters in Mumbai, India

This department oversees the planning, execution, and optimization of operational projects and processes.

Operations Management

The Software Development and Support team at SmartConnect Technologies specializes in designing, developing, and maintaining innovative IT solutions that enhance customer experience across various sectors. This team, comprised of skilled engineers and support specialists, works collaboratively to implement and optimize cutting-edge technologies, particularly within the Genesys and Nuance ecosystems. They ensure seamless integration and provide ongoing technical support, empowering clients to achieve their corporate goals through tailored software solutions and expert guidance.

Software Development and Support

This department focuses on analyzing business needs and requirements to improve processes and facilitate informed decision-making.

Business Analysis

This department provides technical support and consulting services for the Genesys platform and cloud solutions.

Genesys Support Services

This department specializes in providing technical assistance and troubleshooting for application-related issues.

Application Support

This department provides expert advice and solutions to clients across various industries.

People (4)

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Other teams

Software Development and Support

Business Analysis

Genesys Support Services

Application Support

Consulting Services