Shawn Kristoferu is a Senior IT leader with over 30 years of global experience in various facets of IT, including executive management, program management, and service improvement. Currently serving as the Senior ITSM Architect & ServiceNow Practice Lead at SmarTek21, Shawn has a history of managing substantial projects, including those worth up to $45 million and leading teams of up to 168 staff. Previous roles include Director of ITSM at Hallmark Cards and senior positions at notable companies such as Gilead Sciences and Sony Pictures Entertainment. Shawn's expertise encompasses ITIL processes, infrastructure management, and application development using Agile methodologies.
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