Tyler Johnson currently serves as a Consultant at SmarterD and as the Director of Customer Experience at Fullsteam, both positions held since April and June 2025, respectively. Previous roles include Director of Customer Success at KnowBe4, overseeing customer success strategies from June 2021 to September 2024, and Director of Customer Success & Growth at Mad Mobile from August 2024 to July 2025. Prior experience encompasses various positions at Royal Caribbean Group from July 2017 to July 2019, including Senior Consultant and VIP Player Development Manager. Earlier in a career, Tyler Johnson worked as a Personal Cruise Consultant at Norwegian Cruise Line from March 2015 to May 2016, focusing on sales and customer relationship management. Education includes an Associate's degree in broadcast communications from Miami Dade College, attained between 2011 and 2013, following a high school education at Huntley High School from 2004 to 2008.
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