Beatriz Alves

Beatriz Alves is an experienced logistics and customer operations specialist with a strong background in case management, carrier coordination, and process optimization. Currently serving as an Import and Export Specialist at Smartex.ai since September 2025, Beatriz previously worked at FARFETCH from July 2018 to September 2025, where roles included Customer Operations Technician and Delivery Support Technician. Prior experience includes serving as a Service Center Agent at Lufthansa LGSP, providing specialized support for over 300 airports worldwide. Beatriz's early career involved tourism roles at Câmara Municipal de Penafiel, complemented by a Licentiate degree in Tourism from ISAG – Instituto Superior de Administração e Gestão, earned in 2016.