Michael Cuellar

Michael Cuellar has a diverse background in customer success and management roles. Michael is currently a Customer Success Manager at Smartling since April 2021. Previously, they worked as a Customer Success Manager at Zello Inc from September 2018 to February 2021, where they managed key client accounts and achieved a 95% customer retention rate. Before that, they served as a Customer Success Advocate at Student Loan Genius from September 2016 to September 2018, where they managed client onboarding, provided counseling and support to end users, and trained staff. Michael also worked as a Senior Customer Success Coordinator at Vyze (Formerly NewComLink) from May 2014 to September 2016, conducting onsite business reviews with C-level executives and managing a third-party call center. Michael began their career as a Financial Manager at Challah for Hunger from November 2012 to April 2014, overseeing communications and social media for the organization. Prior to that, Michael worked as a Store Operations Representative at Calendar Club from September 2011 to March 2012, facilitating store openings and coordinating various operational tasks.

Michael Cuellar attended The University of Texas at Austin from 2007 to 2012. Michael completed a Bachelor of Arts (B.A.) degree in Economics during that time.