Sofia Pankina

Sofia Pankina is currently employed as a Customer Success Expert at Smartlook, a position they have held since 2021. Previously, they worked at Kiwi.com from 2017 to 2021 in various roles, including as a Customer Relations Manager, Customer Relations Adviser, and Travel Consultant. As a Customer Relations Manager, they were responsible for making sure shifts were fully covered and tasks were equally divided, communicating, managing, and evaluating critical metrics, and proposing improvements and new ideas for the team.

Sofia Pankina obtained their Bachelor's degree in Electrical and Electronics Engineering from Brno University of Technology between 2014 and 2018.