Chike Chukwuma, MBA, possesses extensive experience in customer success and operations across various sectors, including technology, travel, automotive, and finance. Currently serving at Smartly since September 2025, Chike previously held several leadership roles at Invisibly from 2018 to June 2025, including Vice President of Customer Success & Operations, where efforts focused on optimizing customer adoption and retention for B2B beta clients. Prior experience includes directing customer success teams at PubMatic and managing client portfolios at NTENT and Rakuten Advertising. Chike holds an MBA in Marketing from Baruch College and a BA in Broadcast Journalism with a minor in Business from New York University.
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