Danielle Pichlis is a Senior UX Researcher at Smartly.io, where Danielle leads and develops the UX Research craft across the product development organization, driving impactful research projects that encompass personas, customer journeys, and jobs-to-be-done identification. Prior experience includes roles as a User Experience Researcher at Rovio Entertainment Corporation, supporting game development through qualitative methods, and positions at Kantar TNS as an Insight Specialist and User Research Specialist, focusing on market research and product development. Danielle's academic background includes a Master of Science in Service Design and Engineering from Aalto University, complemented by a Graduate Diploma in Information Technology and a Bachelor of Multimedia with a focus on Business Marketing from the University of Southern Queensland.
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