Hamza Abdou is an accomplished Customer Success Manager at Smartly.io, with a proven track record of driving significant account growth and enhancing customer retention through strategic account management. Notable achievements include increasing a key account's monthly revenue from $15k to $60k while collaborating with product teams to develop AI-driven features. Previous experience includes roles at MARA Solutions, where Hamza focused on AI-driven market analysis and optimization of NLP algorithms, and OMMAX - Digital Solutions, where strategic content and digital visibility were prioritized. Educational credentials include a Master of Arts in International Marketing and Brand Management from Munich Business School and a Bachelor of Business Administration in Marketing and International Business from Al Akhawayn University.
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