Muthukumar SP has over 15 years of experience in Operations, with more than 8 years specifically in Escalation and Service Operations. They held the position of Escalation Management Team Head at Vectone from 2020 to 2023, where they managed customer escalations and led complex problem resolutions. Previously, Muthukumar served as a Team Leader Operations at Lycatel from 2013 to 2020, focusing on customer service improvements and complaint resolution. Muthukumar is currently the Manager at Smartping, with a role that continues to leverage their extensive background in operations management. They earned a degree in Computer Software Engineering from Anna University in 2009.
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