Matthew Collins

Matthew Collins is currently the Service Desk Manager at SmartSearch, where they lead multiple teams in IT service management. Previously, they served as a Debt Advice Team Leader at StepChange Debt Charity, overseeing a team of debt advisors and driving performance to meet departmental KPIs. Matthew's earlier experience includes roles as a Specialist Advisor and Customer Experience Advisor at British Gas, where they developed training materials and coached new team members. They have also held various positions at SmartSearch, including Service Desk Team Leader and Senior Service Desk Analyst, where they contributed to the development and management of IT infrastructure. Matthew is ITIL v4 Foundation certified.