Ashley MacPherson is a Senior Director of Customer Success at Smartsheet, focusing on digital engagement and customer operations. Previously, Ashley held various roles, including Director of Customer and Field Experience at Adobe, where they led a scaled customer success organization, and Manager of Solutions Architecture at Magento, where they specialized in order management. With a strong background in e-commerce and order management systems, Ashley's experience also includes technical consulting at eBay and strategic management at One Pica, Inc. They hold a Master’s degree in Administrative Sciences with a concentration in Electronic Commerce from Boston University. In addition to their professional endeavors, Ashley enjoys endurance sports and baking.
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