Matthew Handler

Matthew Handler is an experienced professional in Customer Success, currently serving as a Senior Customer Success Manager for Key Accounts at Smartsheet. Previously, they held various roles including Director of Customer Success at ECI, where they managed a team of Customer Success Managers and achieved a 97% net retention rate. Prior to that, Matthew worked in customer success at Electric, Indeed.com, Affinion Group, and as a Financial Advisor at Ameriprise Financial Services and JPMorgan Chase. With a Bachelor of Business Administration from Pace University, Matthew has a proven track record of driving account growth and building strong client relationships across multiple industries.