SmartSource empowers your company with a full range of Customer Relationship Management (CRM) consulting solutions and Business Process Outsourcing (BPO) services that maximize your productivity and profitability.

At SmartSource, the relationship between consulting and outsourcing is very intimate, especially since our call centers are faced with many of the same challenges you are faced with. From process improvements to cost-to-profit center transitions and everything in between, our objective is to make your call center (or ours) work for you.

We provide you with vital support so you can stay focused on your core business activities by delivering professional advice and quality outsourcing services coupled with convenient scalability and reliable performance. We offer small and medium-sized businesses (SMEs) the high caliber customer experience consulting solutions usually only accessible to large corporations.

We understand your goals and accordingly build professional, robust, and sustainable customer care hubs that overcome the challenges of every stage of the customer lifecycle from process improvements to cost-to-profit center transitions. By empowering you with smart outsourcing solutions, we maintain the quality standards you aspire towards.

SmartSource.me

Nayla Ziadé

Stephanie Allaf

Ghinwa Awwad

Rayan Sleiman

This department focuses on assisting customers, resolving inquiries, and providing support for products and services.

Customer Support

This department manages employee-related functions, including recruitment, training, compliance, and workplace culture.

Human Resources

This department focuses on enhancing customer satisfaction and engagement through various initiatives and strategies.

Customer Experience

This department focuses on creating and implementing online marketing strategies to enhance brand visibility and drive customer engagement.

Digital Marketing

This department focuses on driving revenue through client outreach, relationship management, and closing sales opportunities.

Sales Department

This department focuses on cultivating leadership skills and supporting the growth of team leaders within the organization.

SmartSource.me

Org chart

Teams

Customer Support

Human Resources

Customer Experience

Digital Marketing

Sales Department

Leadership Development

Offices

SmartSource.me

Org chart

Teams

Customer Support

Human Resources

Customer Experience

Digital Marketing

Sales Department

Leadership Development

Offices

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