Jacques Brown is a Senior Information Technology Support Analyst at SmartSource since January 2019, specializing in technical support for LMS users while maintaining data privacy. Previously, Jacques held various positions including Production Supervisor, PC Technician at Strategic Systems Inc, and Field Technician at SightTech, where responsibilities ranged from enhancing user satisfaction through support ticket management to configuring and maintaining IT systems. Jacques has a strong foundation in computer science from Onondaga Community College and has consistently focused on data protection, technical troubleshooting, and effective communication throughout a career that spans over two decades in the IT sector.
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