James McCormack

James McCormack is an experienced IT professional with a diverse background in application support, customer engagement, and IT service delivery. Currently, James serves as a Senior Application Support Analyst at SmartStream Technologies, where responsibilities include application analysis and support. Previously, James worked at Unleashed Software as a Customer Engagement Consultant, and held multiple roles at ELEMIS, including IT Service Delivery Team Leader and IT Support Analyst, focusing on team management and customer service. James began a career in IT with positions at Channel Communications and has also worked in sales and delivery roles at IDG Consumer & SMB and Pow Wow Water. James holds an ISTQB Certified Tester Foundation Level certification and has completed studies at the City of Bristol College.