Ruchi Sharma is a passionate and result-oriented CRM professional with over 18 years of progressive experience in Customer Relationship Management, complaint management, and project delivery. Currently serving as the Assistant General Manager at Smartworld Developers, Ruchi oversees customer success for a portfolio of 2,396 customers while managing escalations and post-sales activities. Past roles include Assistant Front Office Manager at Kempinski Hotels and Duty Manager at InterContinental Hotels Group, where Ruchi demonstrated a strong commitment to enhancing guest experience through training, team leadership, and operational excellence. Ruchi's expertise spans hospitality and real estate operations, emphasizing client relationship management and staff development.
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