Sunny Jhalani is a Salesforce Business Analyst at Smartworld Developers since April 2023, focusing on Sales Cloud for Sales and After Sales Processes. Previous experience includes a managerial role at Safexpress Private Limited from July 2018 to April 2023, coordinating with cross-functional teams as a Salesforce Business Analyst. Prior to that, Sunny served as a Sr. Sales Manager at Okie Dokie Pay, managing the sale of ERP and online payment solutions in the education sector and handling school projects in Haryana and Delhi NCR. Additional experience includes a managerial position at Mind Shaper Technologies Pvt Ltd, responsible for marketing E-Learning Software, and an OSR role in sales and marketing at Extramarks Education India Pvt. Ltd. Sunny holds a Bachelor of Technology in Computer Science from the University of Rajasthan and an MBA in Operations from NIMS - National Institute of Management Solutions.