SMC Consulting is a Belgium-based consulting firm helping B2B organizations accelerate digital transformation through IT Service Management (ITSM), CRM integration & sales automation, and workflow/no-code automation. We combine structured delivery with a pragmatic, outcome-driven approach—streamlining processes across IT, customer support, sales, and operations to improve service performance, visibility, and efficiency.

With 25+ years of experience, 220 clients, and ~400 projects delivered, we bring proven expertise from assessment and solution design to implementation, integration, and user adoption. All our consultants are ITIL® 4 certified, ensuring strong service management foundations and best-practice execution.

We are official partners of leading platforms, including ServiceNow, HaloITSM, Freshworks, Make, monday.com, Document360, Ringover, and Apollo.io.

SMC Consulting

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SMC Consulting

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