Joseph Murphy has extensive experience in technology and support roles, currently serving as an Agile Team Member at SMC3 since October 2014, focusing on product development and support within the LTL industry. Previously, Joseph held the position of Systems Administrator at Thompson Technologies, leading a level 2 support team for Chick-fil-A's corporate staff from January to October 2014. Earlier in their career, Joseph worked at NCR Corporation as a Helpdesk Supervisor from December 2009 to January 2014, overseeing a retail helpdesk that provided support for POS and Self Service machines.