SMEdock makes the SME "missing middle" profitable to serve.

Across Europe, ~24 million SMEs generate ~€4.5 trillion in value added each year — yet banks, insurers, telcos, energy retailers and logistics networks serve most of them at a loss, or not at all. Retail playbooks cannot standardise the heterogeneity; corporate playbooks cannot afford the manual touch.

The constraint is context, not willingness. SMEs are opaque; once external context resolves that opacity, each firm becomes standardisable, automatable, and cheap to serve.

We build a digital twin of every business-active SME — an ontology of the European SME economy — then write the resulting decision (who to call, what to offer, when) back into your CRM, billing and underwriting. The deliverable is not a dashboard your team consults; it is the next action, in the tool your team already uses. A report does not remove cost-to-serve. An automated decision does.

Four actions, one goal — lower cost-to-serve: Acquire, Serve, Retain, Simulate. Each lands in your workflow as a write-back.

We close a gap nobody has published: no SME-data vendor has measured a cost-to-serve delta against random outreach. We prove it on your own book — rank the base, call the top decile, measure the lift. One workshop to scope, one quarter to measure, delivered alongside advisory support through go-live.

Swiss-headquartered (SMEdock GmbH, Zürich), built in CEE, designed around GDPR and EU AI Act requirements. Live in our first Central European market; expanding across CEE, DACH and the UK.

SMEdock

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SMEdock

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