Increase retention and boost customer engagement with an easy to use loyalty program built for small businesses

Information Technology

Smile.io

Smile.io's headquarters in Kitchener, Canada

Mike Rossi

Sarah Facini

Bill Curtis

Ankit Patel

The Engineering Team at Smile.io is responsible for designing, developing, and maintaining the company's loyalty program platform. This includes creating scalable software solutions, ensuring robust data management and security, and optimizing performance to enhance user experience for small businesses. The team collaborates to innovate and implement new features that drive customer retention and engagement.

Engineering Team

The Management and Marketing Team at Smile.io oversees strategic initiatives to enhance customer retention and engagement through loyalty programs. They develop marketing strategies, manage community relations, optimize customer experiences, and ensure internal operations run smoothly.

Management and Marketing Team

The Customer Support and Success team at Smile.io is dedicated to helping merchants maximize their loyalty programs. They provide technical support, billing assistance, and tailored success strategies to ensure small businesses effectively engage and retain customers. This team serves as the frontline for resolving issues and enhancing merchant satisfaction with Smile.io’s services.

Customer Support and Success

This department focuses on designing, building, and maintaining software applications and platforms.

Software Development

The Leadership Team at Smile.io oversees the strategic direction and overall operations of the company, ensuring alignment with its mission to enhance customer retention and engagement for small businesses through its loyalty program. This team is responsible for high-level decision-making, financial management, product innovation, and operational excellence.

Leadership Team

This department focuses on enhancing customer interactions and satisfaction across all touchpoints.

Smile.io

Org chart

Teams

Engineering Team

Management and Marketing Team

Customer Support and Success

Software Development

Leadership Team

Customer Experience

Offices

Smile.io

Org chart

Teams

Engineering Team

Management and Marketing Team

Customer Support and Success

Software Development

Leadership Team

Customer Experience

Offices

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