Tapiwa Gotora is a skilled professional with extensive experience in customer success, revenue cycle management, and creative direction. Currently serving as a Customer Success Manager at SmileSnap since November 2024, Tapiwa specializes in client engagement and lead generation, focusing on B2B cross-selling and software sales. Previously, Tapiwa held the position of Revenue Cycle Manager at ZIA Virtual & Onsite Talent, where oversight of the revenue cycle process was prioritized, along with mentoring a team for enhanced productivity. Furthermore, Tapiwa has experience in customer service roles at CEC - Clinical Excel Computech and Kids Care Dental & Orthodontics, and demonstrated creative expertise as a Creative Director at Nova Creative Designs. Educational qualifications include a BSc in Public Administration from Africa University and a Bachelor of Business Administration from Monash South Africa.
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