Rob Held is an accomplished Information Technology Service Delivery Manager at Amundsen Davis, LLC, where key achievements include the development of a 24/7 Help Desk and the implementation of a new ticketing system to enhance service efficiency and reduce employee downtime. With extensive experience managing IT services across various organizations, including roles as Director of IT Field Services at ATI Physical Therapy and Manager of IT Customer Support at Rush University Medical Center, Rob has a proven track record in leading teams, improving operational processes, and executing strategic IT initiatives. Rob's career also includes leadership positions at Ziegler and Consumer Law Group LLC, demonstrating a strong capability in project management, staff development, and IT support across diverse environments.
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