Kathy M. is an experienced professional in customer service and operations management, currently serving as Sr. Manager at SmithRx since April 2023. Prior to this role, Kathy held the position of Director of Customer Service at Human Interest from May 2021 to June 2022. Kathy's extensive background includes serving as Sr. Operations Manager at SoFi from August 2017 to April 2021 and Contact Center Director at Ken Garff Automotive Group from August 2014 to July 2017. Additionally, Kathy worked as Sr. Operations Manager at ResultsCX from January 2013 to July 2014 and as a Customer Service Consultant while self-employed from October 2011 to December 2012. Kathy's career began at DIRECTV, where Kathy served as Sr. Vendor Manager from January 2000 to May 2011.
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