Q. W.

Q. W. is a dedicated Quality Assurance Analyst currently employed at SmithRx since June 2023, where responsibilities include auditing customer satisfaction, conducting in-depth analyses of Google Reviews, and delivering customer experience training. Prior experience includes roles at Goldman Sachs as both an Instructional Designer and Quality Assurance Specialist, as well as extensive work at SCP Health, where Q. W. engaged in quality assurance analysis, coaching contact center supervisors, and maintaining quality records. A solid foundation in data processing and customer service was established through positions at Claims and National Support Centers and Texas Family Healthcare. Educational credentials consist of an Associate's Degree in Graphic Design and Multimedia from Westwood College of Technology, along with certificates in Medical Administrative Assistance from Eastfield Community College, and a diploma in Science and Engineering from Townview Magnet School.