Charles Allen

Charles Allen has a diverse work experience, starting with their current role as a Triage Engineer at Smoothwall since March 2020. Before that, they worked as a Technical Support Analyst at Compass Digital Labs from December 2019 to March 2020. Prior to that, they served as an IT Support Specialist at Cardinal Logistics Management from July 2019 to December 2019. Charles also worked as an IT Support Technician at Octapharma Plasma, Inc. for a brief period from May 2019 to June 2019. Charles' experience also includes working as a Payments Specialist at Robert Half from December 2018 to April 2019. Charles served as a Supervisor at AvidXchange, Inc. from June 2017 to October 2018. Their longest tenure was at Shutterfly, Inc. where they worked as a Supervisor from October 2010 to June 2017. In this role, Charles was responsible for various tasks such as ticket management, troubleshooting windows OS and PC issues, preparing reports, assisting agents, and setting up workstations. Lastly, they worked as a Project Team member at Best Buy in the USA from January 2007 to September 2010.

Charles Allen attended My Computer Career from 2019 to 2020, where they obtained a Certification in Information Technology. In addition, they have obtained several certifications, including CompTIA Server+ from CompTIA in August 2021, MTA: Security Fundamentals - Certified 2019 from Microsoft in June 2019, and CompTIA A+ from CompTIA in July 2019.