Rahul Shripad is an experienced Customer Support Manager currently serving at SMS-Magic since December 2024, with a strong background in customer and product support management. Prior to this role, Rahul held the position of Technical Support Manager at IDFC FIRST Bank from December 2022 to December 2024, where leadership of Application Support teams ensured system stability for core banking solutions. Rahul's career includes a significant tenure at TIBCO from November 2015 to November 2022, progressing through roles from Product Support Engineer to Manager of Customer/Product Support, focusing on high-quality customer experience. Additional experience spans software engineering roles at iNautix Technologies, HSBC Global Technology India, Patni Computer Systems Ltd, and NeoTechSolutions, showcasing expertise in application development and support in financial services. Rahul holds a Bachelor’s degree in Information Technology Engineering from PVG's College of Engineering & Technology.
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