Clare M. is a goal-driven IT Service Consultant with extensive experience in managing and optimizing IT service delivery across various sectors. They have held positions such as Senior Technology Project Manager at Bank of America and Principal Service Owner at Ofgem, where they designed and implemented service management processes and ensured service availability. Currently, Clare serves as an Interim Director of IT Service and Operations at SMS. With strong expertise in ITIL and SIAM frameworks, Clare is a strategic leader focused on enhancing customer delivery and operational excellence.
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