Simon Chester

Simon Chester has extensive experience in customer journey management and operational change within the energy sector, having held various roles at British Gas and npower. At British Gas, Simon contributed to multiple programs including the Residential withdrawals process, the Green Deal Programme, and the Journey Net Promoter Score initiative. Simon later advanced to senior positions at npower, overseeing change management strategies, regulatory compliance, and credit risk within the organization. Currently serving as Smart Service Delivery Manager at SMS plc, Simon's background also includes early career experience in branch management at HFC Bank and project management at Centrica. Simon holds a PGCE in Mathematics from the University of Nottingham and a Bachelor of Applied Science in Mathematics from the University of Sussex.