Tom Craig

Tom Craig is currently the Key Account Director at SMS Plc., where they support key clients in achieving their Smart roll-out targets. With over 16 years of experience in outsourcing contact centers, Tom has held various roles from front-line positions to Head of Operations, delivering exceptional customer service in sectors such as Telecommunications, Retail, and Financial Services. They have a strong background in customer service strategy, service delivery assurance, and building client relationships, and have demonstrated an ability to innovate and adapt in the workplace. Tom holds a Bachelor of Science in Sport and Exercise Science from the University of Strathclyde.