Luana Baio is a Digital Transformation leader with over 12 years of experience in consultative roles within the information technology and services industry. Currently serving as a Learning and Development Manager at SMT since 2025, Luana previously held significant positions at companies like Sprinklr and Socialbakers.com, where they focused on implementation projects and client satisfaction in Latin America. Luana has also worked as an Invited Professor at FIA Business School and has contributed to the field of digital analytics and social intelligence through various managerial roles. Luana's educational background includes a Technical Degree in Data Processing and several post-graduate qualifications in Marketing Intelligence and Active Methodologies.
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