Mateus Maranhão is currently the Customer Experience Tech Lead at SMT Tech and has extensive experience in customer experience analysis. Previously, they held various roles, including Customer Experience Analyst and Senior Analyst at SMT, as well as positions at companies like Nansen, Concert Technologies, MSX International, and Magneti Marelli. Mateus holds a Bachelor's degree in Electrical Engineering and a postgraduate specialization in Project Management from Pontifícia Universidade Católica de Minas Gerais. They are recognized as a Medallia Certified Customer Experience Professional and Medallia Expert.
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