Lisa Simpson has over two decades of experience in customer experience and training roles. Currently, Lisa serves as a Customer Experience Strategic Business Planner at SMUD, where responsibilities include understanding customer experiences, predicting expectations, identifying improvement areas, and leading strategic planning initiatives. Previously, Lisa held the role of Supervisor for Employee Learning & Engagement at SMUD, managing user support and developing technology solutions. Before that, Lisa was the Manager of Training & Development Technologies at MCI Communications, overseeing job skill training for service delivery functions. Lisa's educational background includes a Bachelor of Arts in Organizational Communication from the University of California, Davis.
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