Shivani Vasani is the Director of Customer Experience at Snabbit, where they transform customer experiences through innovative strategies and empathetic leadership. With over 22 years of customer service experience and 10 years in the mobility industry, they previously served as the Customer Experience and Operations Head at LoveLocal, where they improved customer journey processes. Prior to LoveLocal, Shivani held key roles at Meru Mobility Tech and Ola, enhancing service delivery and call center operations. Shivani earned a B.A. in Psychology from Mithibai College and is passionate about empowering local businesses through data-driven solutions.
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