Snap-on
Michael Zmuda

MZ

Michael Zmuda

Director - Customer Care at Snap-on

About

Links

Org chart

Manager

Michael G. Gentile

VP Operations, Snap-on Tools Group

Peers

Silvija Papka

Director, Strategic Programs & Marketing

Domenico Stea

Production Manager

Steven Mosher

Director Operations

Reports

Robert Hernandez

Technical Support Manager

Ryan Hakes

Manager Compensation And Equity

Tommy Schichtl

Quality Manager

Timeline

Director - Customer Care
April, 2016 - present
Sr. Customer Experience Manager
April, 2015
Manager - Customer Care
November, 2009
Supervisor - Customer Care
July, 2006
Group Lead - Customer Service
May, 2004
Customer Service Representative
June, 2002

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