Charles C.

Charles C. has extensive experience in technical support and product validation, currently serving as a Product Validation Engineer at Snap One since November 2020. Prior to this role, Charles spent over 13 years at Geek Squad, progressing through various positions, including Online Remote Support Technician, where world-class service was provided to business clients through online and remote support. As an In-Store Computer Systems Support Technician, Charles directed team activities to maintain service standards and contributed to staff development to enhance sales performance. Charles began a career in customer service at Best Buy, where roles included Cashier and Customer Service Senior. Academic qualifications include a Bachelor's degree in Networking from Strayer University and an Associate's degree in Network Management from King's College.