Sean D.

Sean D. has extensive experience in customer care and operational leadership, currently serving as the Director of Customer Care at Snap One since April 2018, where efforts have successfully transformed operations to enhance customer experiences and revenue. Previous roles include Director of Customer Success at eGain Corporation, where consultation with CTOs optimized operations for major clients; Director of Customer Care at Tyco, overseeing a global contact center; and Client Operations Head at Infosys BPO, where Sean D. launched Apple’s call center operations. Additionally, positions at Schindler Elevator Corporation and Sears Holdings Corporation focused on improving efficiency and satisfaction in call center operations. Sean D. holds advanced degrees, including a Doctorate in Organizational Leadership (ABD) and an Executive MBA.